cx999's Privacy Policy
This policy gives a full account of how your personal information is collected, stored, and kept secure on the cx999 platform.
Introduction & Scope
cx999 ("we", "our", or "the platform") is an online gaming and betting service operated for users in Bangladesh. This privacy policy ("policy") applies to our website cx999.bar and all services connected to it.
When you create an account on cx999, log in, or use any of our services, you are considered to have accepted the terms of this policy. This policy has been prepared in line with data protection guidelines applicable in Bangladesh and international best practices.
Before reading this policy, please note: we never sell your personal information to third parties without your consent. Protecting your privacy is one of our core responsibilities.
What information is collected
cx999 collects the following types of information to deliver services smoothly, ensure secure transactions, and improve the user experience.
Personally identifiable information
Information collected during account registration and the verification process:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for age verification)
- Residential address
Financial information
Information collected to process deposits and withdrawals:
- bKash, Nagad, or Rocket mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Technical information
Information collected automatically when you visit the website:
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Cookie and local storage data
Gaming activity information
Information relating to your activity on the platform:
- Games played and bet amounts
- Winnings and bonus usage history
- Responsible gaming limit preferences
- Customer support communication records
How your information is used
cx999 uses collected information only for specific and legitimate purposes. A detailed breakdown is provided below:
3.1 Service delivery and operations
- Creating and completing account verification
- Processing deposit and withdrawal transactions
- Managing bonuses and promotional offers
- Running VIP and rewards programs
3.2 Security and protection
- Preventing fraud and unauthorized access
- Detecting suspicious transactions
- Complying with anti-money laundering (AML) policy
- Maintaining account integrity
3.3 Customer service improvement
- Providing 24/7 live chat and email support
- Resolving technical issues
- Analyzing user feedback
- Continuously improving service quality
3.4 Meeting legal obligations
- Complying with applicable laws and regulations
- Responding to requests from regulatory authorities
- Ensuring age verification (for users 21 and above)
- Fulfilling legal record-keeping obligations
Cookies & tracking technologies
What cookies are and why they are used
Cookies are small text files stored in your browser. cx999 uses the following types of cookies:
- Essential cookies: These are necessary to maintain login sessions, validate security tokens, and run core functionality. These cookies cannot be disabled.
- Functional cookies: Used to remember your language preferences, gaming settings, and personalized experience.
- Analytics cookies: Collected for website traffic analysis and service improvement — these contain no personally identifiable information.
You can delete or disable non-essential cookies at any time from your browser settings. However, disabling certain cookies may mean some parts of the service do not work correctly.
Information sharing with third parties
cx999 does not sell your personal information. However, information may be shared in specific circumstances to operate the service:
Payment providers
The minimum necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, and bank transfer transactions.
Security partners
Anonymized or aggregated data may be shared with trusted security technology partners to prevent fraud and ensure cybersecurity.
Legal authorities
It is our responsibility to provide information in response to court orders, lawful requests from law enforcement agencies, or to meet applicable legal obligations.
Data protection & security measures
Our technical security measures
cx999 uses industry-standard security technology to protect your personal and financial information:
- SSL/TLS encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
- Secure data storage: Sensitive information is stored in encrypted form on secured servers.
- Access controls: Only authorized personnel can access the information they need — following a "need to know" principle.
- Regular security reviews: Regular security tests are conducted to identify and address potential vulnerabilities.
- Two-factor authentication (2FA): The option to enable an additional layer of security on your account is available.
Steps in the event of a data breach
Should a security breach occur that may affect your information, cx999 will notify the relevant users as quickly as possible and take the necessary remedial steps. Depending on the severity and nature of the incident, the relevant authorities will be notified within the limits of applicable law.
Data retention period
cx999 retains your information only for as long as it is necessary or required to meet legal obligations. Below are the retention guidelines by main category:
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, financial records and identity verification documents are retained for a set period as required by law.
- Transaction records: Details of each financial transaction are kept for the time needed for auditing and dispute resolution.
- Technical logs: System logs and access records are retained for a limited period for security analysis.
Once the above periods have passed, your information is securely deleted or anonymized in a way that means you can no longer be identified.
Your rights & choices
As a registered user of cx999, you have a number of important rights over your personal information:
Right to access
You can request to know and view what information we hold about you.
Right to correction
If any of your information is incorrect, you can request a correction — we will verify and update it promptly.
Right to deletion
Where there is no legal obligation to retain it, you can request that your information be deleted.
Right to object to processing
You can object to the use of your information for marketing purposes and opt out.
Right to data portability
You can request your information in a common, machine-readable format.
Right to restrict processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
Protection of minors
cx999 is operated for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification steps are included in the registration process. If we become aware that someone has created an account by falsely declaring their age, we will immediately close that account and delete all associated information.
If you suspect that a minor is using our platform, please contact us without delay at [email protected].
Policy changes & updates
cx999 may update this privacy policy at any time due to business requirements, legal changes, or service improvements.
- For significant changes, registered users will be notified by email.
- A revised policy will take effect from the date it is published on the website.
- If you continue to use the platform after an update, you are considered to have accepted the revised policy.
- Previous versions of the policy may be available on request — contact [email protected].
It is good practice to visit this page regularly, as changes may affect your account and use of the service.
Contact us
For any questions or concerns about the privacy policy, or to exercise your information-related rights, please contact our privacy team:
We try to respond to your request as quickly as possible. For complex requests, additional information may be required for proper verification.